Shipping policy
Lucki Clover Shipping Policy:
Manasquan Pick up orders:
As of now Shopify will not allow us to offer Manasquan Pickup through checkout so if you wish to pick up your order at Manasquan please email us at lucki.online.management@gmail.com so it can be brought down there for you. Allow 1-2 Business days for it to be packed and brought down. If you need it sooner please email us to see if we can get it down there faster for you.
Red Bank Pick up orders:
Orders will be made ready to pickup in a timely manner. If you wish to pick up an order before it is marked ready please email us at lucki.online.management@gmail.com or call us during business hours at 732-758-8169
Shipping confirmation with tracking will be forwarded to you as the customer. Order tracking is done through the respective shipping partner. (Ex. UPS, USPS, etc.)
If EXPEDITED SHIPPING is needed please contact us at lucki.online.management@gmail.com
There will be an increased shipping charge that is not eligible for any shipping discounts. Must contact us prior to placing an expedited order so we can set it up for you.
At the point of delivery to the shipping partner Lucki Clover acquires proof of hand off to the shipping partner in the form of a physical receipt. From then on it is up to the customer to contact the shipping partners local office in order to make a formal inquiry about the status of the package. (Local Post Office, UPS: https://www.ups.com/tracking.html )
Packages Being Lost in either the USPS or the UPS system is rare but it does occasionally happen so here are the steps for finding your order.
1.) Log into either UPS or USPS tracking using the link sent in your order or calling the respective shipping partner.
2.) Determine if the package was delivered, if so was it delivered to the right address.
3.) Was the address you entered into our system for your order correct?
(Lucki Clover is not Responsible for replacing an order that was sent to the wrong address due to an input error by the customer).
4.) If the package can still not be found contact your local post office or UPS to begin a customer inquiry about the status of a package.
If you live in an area where packages are frequently lost or stolen please contact us and we can try to figure out a solution for you to get your package as safely and efficiently as possible.
(Lucki Clover is not responsible for packages that may go missing, lost or stolen once confirmation of deliver is received from shipper. At that point you must contact shipper to file a claim.)
5.) If a package is held at a local preferred access point from a previous agreement done by the customer with either a post office/UPS location and is not picked up in time and is then sent back. The customer will be charged the price of the return shipping fee in the form of a decreased refund. As noted earlier original shipping fees are non-refundable.
6.) Orders that are marked return to sender will be refunded the original amount of the order minus the original shipping fee and the return to sender fee.
LOCAL HOLIDAY DELIVERY
Local Delivery is not eligible for FREESHIP at the checkout screen. If the code is used on an order with LOCAL DELIVERY selected for the shipping method we will attempt to contact the customer if they would like to pickup their order. If we do not hear back from the customer the order will be cancelled.
If you have any further questions feel free to contact us at our email address
lucki.online.management@gmail.com
or call us at 732-758-8169 during business hours. Please have your order number ready.
Shopify doesn't let us adjust the 3-4 day estimated delivery for the standard shipping tabs we use. It usually takes less time from drop off at the local UPS/USPS to be delivered (For In state New Jersey orders). During the holiday season orders are packed everyday except Sunday. If you have any questions about when a package will arrive please email us at the contact information above.